We're here to help with any questions about BoatWizards
Choose the best way to get in touch with our support team
Get help via email from our support team. We typically respond within 24 hours.
support@boatwizards.comAccess support directly from the BoatWizards app for faster response times.
Open the app and navigate to Settings → Help & Support
Find quick answers to the most common questions
Download the app from the App Store, create an account, and choose a subscription plan. You'll have instant access to our network of verified marine experts.
We offer three plans: Free (3 messages, $5 booking fee), Premium ($9.99/month with unlimited messaging and 15% savings), and Professional ($19.99/month with emergency priority and 25% savings).
Most users connect with an expert in under 2 minutes. Professional plan subscribers get priority access for emergency situations with guaranteed 2-hour response times.
Yes, all our experts are verified and certified marine professionals with proven credentials and experience. We verify each expert's qualifications before they join our platform.
Yes, you can cancel your subscription at any time from your account settings in the app. You'll continue to have access until the end of your billing period, and won't be charged again.
We offer a 30-day money-back guarantee. If you're not satisfied with your subscription, contact support and we'll process a full refund - no questions asked.
Yes, Professional plan subscribers have access to 24/7 emergency support with guaranteed 2-hour response times. This is perfect for urgent situations when you're on the water.
After booking a consultation, you'll receive a notification when your expert is ready. Tap to join the video call, and the expert will guide you through your issue in real-time. You can share your screen and show the expert your boat's problem.
Send us a message and we'll get back to you as soon as possible